Privacy policy

Built Best Privacy Policy

At Built Best, respecting your privacy isn’t just a promise — it’s a responsibility we take seriously. This Privacy Policy explains how we collect, use, and share your information so we can provide a smooth, secure, and helpful experience.

Information We Collect

We collect personal information when you:
• Place an order
• Sign up for emails, SMS, or updates
• Interact with our website
• Contact our customer support team
• Participate in surveys, promotions, or partnerships

This may include your name, email, phone number, shipping and billing address, order history, and other information you choose to provide.

We also collect certain technical and usage information automatically when you visit our website, including device type, browser, IP address, pages viewed, and interactions with our content. This helps us improve performance and understand how customers use our site.

How We Use Your Information

We use your information to:
• Confirm, process, and fulfill your orders
• Provide shipping and delivery updates
• Process payments and respond to billing questions
• Communicate about your account or purchases
• Send product updates, helpful resources, and promotions
• Improve our website, products, and customer experience
• Personalize content, recommendations, and advertising
• Detect fraud, prevent abuse, and maintain security
• Comply with legal obligations

We may also use automation, machine learning, or artificial intelligence tools to assist with customer service, communications, product recommendations, and operational efficiency. These tools may help us respond faster and provide more relevant support, but human oversight remains part of our process.

How We Share Your Information

We do not sell your personal information.

We share information only as necessary to operate our business and provide the Services. This may include trusted third-party service providers that help us with:

• Ecommerce and store operations
• Payment processing
• Email, SMS, and customer communications
• Shipping, fulfillment, and logistics
• Marketing and advertising
• Website analytics and performance
• Customer support and automation tools
• Fraud detection and security
• Data hosting and cloud infrastructure
• Personalization and product recommendations

These providers may change over time as we improve our systems. All service providers are required to protect your information and use it only for the services they perform on our behalf.

We may also share information:
• To comply with legal obligations
• To protect the rights, safety, or property of Built Best, our customers, or others
• In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets

If Built Best is ever acquired or merged with another organization, your information may be securely transferred as part of that process.

Cookies and Tracking

We use cookies and similar technologies to:
• Remember your preferences
• Improve website functionality
• Analyze site performance
• Personalize advertising and content

You may adjust your browser settings to manage cookies.

Data Security

Your security matters to us. We use industry-standard encryption and secure communication protocols to protect your information.

While no system can guarantee complete security, we take reasonable steps to protect your data from unauthorized access or disclosure.

Your Rights

Depending on where you live, you may have the right to:
• Access the personal data we store
• Request corrections
• Request deletion
• Opt out of marketing communications
• Limit certain uses of your information

To make a request, email us at support@builtbest.us.
If your request involves data stored by Shopify or another partner, we will coordinate that process.

Payments

We accept major U.S.-issued credit cards including Visa, MasterCard, Discover, and American Express.

All payments are encrypted and securely processed through Shopify Payments or other secure payment providers. Built Best does not store your full credit card information.

Sales tax is calculated and applied based on your location.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page. Your continued use of our website means you accept the updated policy.

Contact

If you have questions about this Privacy Policy, please contact us:

Built Best (DBA of Home Reserve, LLC)
3015 Cannongate Drive
Fort Wayne, IN 46808
support@builtbest.us